Withdrawal and Refund Policy

Introduction:

We understand that circumstances may arise causing you to withdraw or request a refund. Our withdrawal and refund policy is designed to ensure a clear and transparent process for such instances while safeguarding the integrity of the YallaBid platform.

1. Withdrawal Policy:

Customers are permitted to withdraw their amount, provided there are no outstanding obligations or bids placed. Once an auction has ended, if you have placed the winning bid, you are liable to complete the purchase and withdrawal is no longer possible.

2. Top-Up/Deposit Policy:

Customers can top-up or place bid deposit money through various methods including checks, bank deposits, and credit cards. Our platform accepts credit cards both on our mobile application and website. For credit cards, be sure to verify that your card is eligible and that appropriate security measures are in place. Checks and bank transfers may take extra time to process and credit to your account.

3. Refund Policy:

You can request a refund of any transaction provided there are no pending obligations. Upon successful withdrawal request, customers are eligible to get their account balance refunded. Please note, any due amount shall be refunded as per the registration name. In case the funds have been transferred by a different person or entity the refund will be issued to the source account. All refunds will be processed by account payee cheque or bank transfer. To initiate a refund request, customers must fill out our designated form available on our mobile application and website. 

4. Time for Processing: 

Refund requests will be processed within a standard time frame of 1-5 business days. The credited amount should reflect in your source account within this time span. Refunds via credit cards may take more time as per the bank policies.

Please bear in mind that this policy is created to maintain a fair and positive experience for all our customers. We appreciate your understanding and compliance with our withdrawal and refund policy.  

For further questions or concerns, reach out to our support team available on the platform.